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They're making six points

Hewlett-Packard India has a six-item agenda
to become the country's most admired company.

Under the mission plan, the company's priorities are to (i) become a role model for industry, (ii) sharpen its management focus, (iii) social focus, (iv)

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customer focus and (v) business focus and (vi) increase employee satisfaction.

HP India, a fully owned subsidiary of Hewlett-Packard of the United States has already started working on the plan with a set of executives working on each objective.

According to Rajpal, the company would also try to achieve greater recognition at forums like the Confederation of Indian Industry, the apex industrial body.

HP India was awarded the CII-EXIM award for business excellence last week at the three-day Fifth Quality Summit being organised in New Delhi.

Rajpal, however, ruled out any fresh venture in the country. "We just want to get better and better in what we are already doing," he said.

Under the objective of becoming a role model for industry, the company would strive for a status where it will be considered the benchmark for quality. "Receiving the CII-EXIM award is one milestone we have reached. This tells us where we are. Now we would move on to reach where we want to be. This is the beginning," said Rajpal.

Under the management focus plan, HP India will have an elaborate auditing structure and put greater emphasis on financial audits, while the business focus of the plan stipulates that it has to increase its market share to become the number one or two in every product it has to offer.

The company will sharpen its focus on society and contribute more to areas like education. It has already sponsored a laboratory at the Indian Institute of Technology, Delhi. It has also been distributing artificial limbs to the needy and has provided computers to some unemployed to set them up in life.

Under the employee satisfaction programme, the company will ensure that the feel-good factor of each employee increases every year.

About the much-publicised recent split of Hewlett-Packard with HCL Limited, Rajpal said the two companies are contributing more to each other's value after the split, especially in terms of employee training.

"They (HCL) still are our exclusive distributors in India," he added.

Rajpal said HP India is no more focusing on manufacturing. "We don't need to manufacture much, now that customs duties are down to 10 per cent. Whatever little is required, HP India can handle," he said.

- Compiled from the Indian media

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